Frequently Asked Laundry Questions
Read our frequently asked laundry questions to learn how you can manage your laundry schedule and how you can create a laundry plan that’s right for your household.
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Top Frequently Asked Laundry Questions
What happens if Laundry Genie loses or damages one of my items?
At Laundry Genie, we do all that we can to ensure your clothes are handled with care. We follow the standards and policies set forth by the Fabricare Industry to limit wear or damage. However, we cannot guarantee against all color loss, color bleeding, shrinkage, or damage to weak and tender fabrics.
Laundry Genie is not responsible for any reparation beyond $100 for damaged items. Single items can’t be valued beyond $25.00 for reimbursement.
While we will do our best to remove and return items left in your clothes, Laundry Genie is not responsible for lost or damaged items left in your pockets.
If you have any missing items, you have 24 hours to inform a member of our team. After 24 hours have passed since the return of your laundry, Laundry Genie will no longer be responsible for lost items.
You are responsible for securing your laundry before pickup and after delivery. We will not be liable for lost or stolen items left at an unsecured location.
What happens if Laundry Genie cannot deliver my order because I have canceled?
What happens if the payment method I have on file cannot be successfully charged?
Does Laundry Genie re-clean clothes if the stain doesn’t come out?
What is Laundry Genie’s policy on items with risk of damage during cleaning?
What is Laundry Genie’s policy on items with faux leather?
What does Laundry Genie do when it finds items with potential for color bleeding?
What is Laundry Genie’s policy when it finds pre-existing damage?
What does Laundry Genie do when it finds Dry Clean or Launder and Press items in Wash and Fold?
This Is My First Time Using A Laundry Wash and Fold Service
How do I schedule my first Wash and Fold service?
There are three ways you can schedule your first wash and fold service, including:
- Using our online scheduler through our website
- Downloading our free Laundry Genie App
- Contacting our team via email or phone
What can I expect to happen on my first scheduling?
Do you send out reminders for laundry pickup and delivery?
We will automatically send all customers reminders within 24 hours of your scheduled pickup. Reminders can be sent through email, text message, or with our smartphone app.
Should I separate my dry cleaning and laundry?
Can I select a time preference? Or are times preset?
Can I make special requests and preferences?
At Laundry Genie, your wish is our command. Please contact us or include any special instructions when you schedule your pickup. Our team has been trained to accommodate requests for water temperatures, drying temperatures, detergents, fabric softeners, and more!
How do I pay?
How will I know the total cost?
Service Frequently Asked Laundry Questions
What services does Laundry Genie provide?
We proudly offer Houston’s best wash and fold laundry service. This service offers competitive pricing and includes free pickup and delivery. In addition to our wash and fold service, we offer laundering of bulky clothing, bedding, large household items, and dry clean only clothing for an additional fee. Please contact us for a full list of services and pricing for items outside the scope of our basic wash and fold service.
Are there items that Laundry Genie doesn’t clean?
What is the cleaning process for my Wash and Fold order?
Are there any additional costs for large items in Wash and Fold?
Yes, large and bulky items will be charged separately on a per-item basis. Please contact us for pricing questions regarding large and bulky bedding and other household items your may need cleaned with your standard wash and fold services.
Is there a minimum order size for Wash and Fold?
What type of detergent can I choose from?
Do you provide "Green" services?
What happens if my laundry requires hang dry or air dry?
What repair, restoration services do you offer?
Do you clean leather?
Leather goods and clothing should not be included with your wash and fold clothing items. Leather goods may be cleaned for an additional per-item cost. Please contact us for details.
Can you clean other specialty items?
Specialty items are not included with our wash and fold service. Please contact us for details regarding your specialty item request.
Do you accept clothing donations?
Are you able to clean wedding dresses?
Wedding dress laundering is not included with our wash and folds services. Please contact us for wedding dress requests, and our team will be happy to share available options and pricing.
Do you clean curtains?
Pickup and Delivery Frequently Asked Laundry Questions
What if I am running late and the delivery is on the way?
Is it possible to have my clothes delivered to an alternate address?
Can I receive a delivery if I’m not home?
What locations do you pick up and deliver to?
We proudly serve Houston and the surrounding area with our wash and fold laundry service. You can determine if we deliver your area using our online scheduler or with our convenient smartphone app.
Is there a service fee for wash and fold pickup and delivery?
How late can I request for my laundry to be picked up?
When will my clothes be ready for delivery?
Can I give you more clothes at the time of drop-off?
Yes, we are happy to take the receipt of additional orders at any time. Please do your best to schedule your wash and fold service at least 24 hours in advance. However, our delivery drivers will be happy to accommodate your request when servicing your area.
Can I get my Wash and Fold turned around for same day laundry pickup and delivery?
Yes, same-day delivery and pickup are available in some of our service areas. Additional fees may apply for our same-day services. Please contact us for details.